Refund and Returns Policy
Refund and Returns Policy
Eligible Canada orders may be returned within 30 days of delivery. This page explains the conditions, costs, return method and refund timeline.
Effective and last updated: July 16, 2026
Policy at a Glance
Standard Return Terms
Return Window
30 days after delivery
Product Reasons
Defective and non-defective
Return Method
Mail or freight after approval
Restocking Fee
No restocking fee ($0)
Refund Timing
Within 5 business days after inspection
Applicable Country
Canada
1. Scope
Where and When This Policy Applies
This standard policy applies to products purchased directly from Used Truck Topper Sales and delivered within the Canada. We accept eligible returns for both defective and non-defective products when the return request is submitted within 30 calendar days after the recorded delivery date.
Purchases made through another seller or marketplace must be returned through that seller unless the order confirmation identifies Used Truck Topper Sales as the seller of record. This policy does not limit rights that cannot be excluded under applicable law.
Return Conditions
Non-defective or buyer-remorse returns: The topper must be returned in the same condition in which it was delivered. It must not have been installed, mounted, drilled, painted, modified, damaged or used after delivery. All keys, clamps, wiring, racks, accessories, hardware and documents originally included must be returned.
Defective, damaged, incorrect or materially not-as-described products: Contact us within the 30-day return window and provide clear photographs or video showing the issue. Do not install, repair, repaint or modify the product after discovering the problem unless we authorize it in writing.
Important fitment notice: A fitment mistake is treated as a non-defective return when the listing accurately described the compatible make, model, year, cab size and bed length. Confirm all vehicle details before purchasing.
Shipping Fees and Restocking Fees
Buyer’s remorse or non-defective return: The customer is responsible for arranging and paying the actual return shipping or freight cost. The original outbound shipping charge and any expedited-service charge are non-refundable.
Defective, damaged, incorrect or materially not-as-described product: Used Truck Topper Sales will pay the approved return shipping cost by providing a prepaid label or arranging suitable carrier or freight instructions. When the claim is confirmed, the original standard outbound shipping charge will also be refunded.
Restocking fee: $0. We do not charge a restocking fee for an approved return. Deductions may still apply for customer-caused damage, missing parts or loss in value beyond what was present at delivery.
4. Return Method
Return by Mail or Freight Carrier
All returns require approval before shipment. Because truck toppers are large and return destinations may depend on the product, we will provide the correct return address and carrier instructions after reviewing the request. Do not return a product to the manufacturer or to an address found on unrelated paperwork.
After approval, ship the product using the supplied method within 7 calendar days. Use a trackable and adequately insured service. Keep the tracking number and shipping receipt until the refund is complete. Unauthorized or collect-on-delivery shipments may be refused.
Inspection and Refund Timeline
Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank, credit-card company or payment provider may need additional time—commonly 5 to 10 business days—to post the credit to your account.
6. Delivery Problems
Damaged, Missing or Incorrect Orders
Inspect the shipment at delivery whenever possible. For visible freight damage, note the damage on the carrier’s delivery receipt before signing and take photographs of the packaging and product. Contact us as soon as possible—preferably within 48 hours—so we can preserve any carrier claim. The standard 30-day return window still applies.
Keep all packaging, accessories and documents while the claim is reviewed. We may offer a replacement when suitable inventory is available, but replacement inventory is not guaranteed because many toppers are unique or limited-quantity items.
7. Cancellations and Exchanges
Changes Before and After Shipment
Contact us immediately if you need to cancel an order. An order may be canceled for a full refund when cancellation is confirmed before the item has been released to the carrier or freight service. After shipment, the order is handled under the return terms on this page.
Direct exchanges are not guaranteed. When a different product is needed, we may process the approved return and ask you to place a separate order for the replacement so availability and fitment can be confirmed.
Contact Customer Support
For questions about an eligible return or an existing refund, use the Contact Us page, call +1 778-404-0764, or email Sales@usedtrucktoppersales.com. Include your order number whenever possible.
How to Start a Return
Contact us within 30 days after delivery.
Provide your order number, return reason and product photographs.
Wait for written approval, return address and shipping instructions.
Package securely and ship with tracking within 7 days after approval.
Allow inspection, then up to 5 business days for refund processing.
Need Return Assistance?
Contact Us Before Shipping Anything Back
We will confirm eligibility and provide the correct return destination and carrier instructions.