Shipping & Delivery
Shipping & Delivery Policy
Effective and last updated: July 16, 2026
Shipping at a Glance
Standard Delivery Terms
Destination
Canada
Handling Time
1–3 business days
Carrier Transit
3–15 business days
Shipping Cost
Calculated by product and destination
Tracking
Provided after carrier acceptance
Where We Ship
Standard online shipping is available to eligible street addresses within Canada. Service availability may vary for remote, northern, island, or other locations where standard freight service is limited..
We do not currently offer standard international shipping through the website. Customers requiring delivery to a remote or special-service location should contact us before ordering so we can confirm carrier availability and provide a shipping quote where applicable.
Street address required: Truck toppers and oversized products cannot be delivered to a P.O. box. The delivery location must be accessible to the selected parcel or freight carrier.
How Rates Are Calculated
Shipping is not automatically free. The cost depends on the product’s packaged dimensions and weight, the delivery Postal code, residential or commercial service, carrier requirements, insurance, liftgate or appointment service, and other applicable carrier charges.
A product-specific free-shipping or flat-rate offer applies only when it is clearly displayed on the product page or checkout. Taxes are calculated separately where required.
Shipping price accuracy: Any shipping amount displayed with a product or during checkout will reflect the applicable shipping terms for that order. Where a manual freight quote is required, the shipping cost will be disclosed for customer approval before fulfillment.
Handling and Carrier Transit
Handling Time
1–3 business days after payment and any required shipping quote or address verification are completed.
Transit Time
3–15 business days after the carrier accepts the shipment, depending on parcel or freight service and destination.
The normal estimated total delivery time is therefore 4-18 business days. Business days are Monday through Friday and exclude federal holidays. The delivery estimate shown for an individual product or at checkout takes priority when it is more specific.
Parcel and Freight Service
Parcel Delivery
Accessories and products within carrier size limits may ship by a trackable parcel service. Delivery method and tracking information are provided after shipment.
Freight Delivery
Truck toppers and oversized products may ship by freight. Freight delivery is normally curbside to an accessible address and may require an appointment and signature.
Before the Shipment Leaves
6. Tracking
Shipment Confirmation and Status
We send shipment or tracking information after the carrier accepts the order. Tracking may take up to 24 hours to begin showing movement. Freight tracking may use a shipment, PRO or bill-of-lading number and may require communication with the freight terminal.
If tracking has not updated for several business days or the estimated delivery window has passed, contact us with the order number so we can review the shipment with the carrier.
7. Address Changes
Accurate Delivery Information
Customers are responsible for providing a complete and deliverable address, telephone number and access information. Contact us immediately if an address must be corrected. We cannot guarantee a change after a carrier has received the shipment.
Any additional carrier charge will apply only when it results from circumstances occurring after the original shipping arrangement, such as a customer-requested address change, missed scheduled freight appointment, redelivery, reconsignment, or an inaccessible delivery location. We will not impose undisclosed mandatory shipping or handling charges after an order has been accepted.
8. Delivery Inspection
Inspect Before Accepting Freight
Inspect the outer packaging and visible product condition before signing a freight delivery receipt. If there is visible damage, write a clear description on the carrier’s receipt, photograph the packaging and product, and keep copies of all documents. Do not sign the receipt as undamaged when damage is visible.
Contact us as soon as possible—preferably within 48 hours—if a shipment is damaged, incomplete or incorrect. Keep all packaging and do not install, repair, paint or modify the product while the claim is reviewed. These instructions help preserve carrier claims and do not replace rights available under the Refund and Returns Policy.
9. Delays and Missing Shipments
Carrier Delays, Loss and Refused Delivery
We will assist with a carrier trace or claim when a shipment appears lost or is materially delayed. A refund or replacement is not issued while the carrier is still investigating unless required by applicable law. Replacement inventory may not be available because many toppers are unique or limited-quantity products.
Do not refuse delivery solely because the packaging has minor cosmetic marks. If significant damage is visible, document it with the carrier and contact us before refusing whenever practical. An unauthorized refusal may be treated as a buyer-remorse return and may result in return freight charges.
10. Pickup
Local or Carrier-Terminal Pickup
Pickup is available only when it is specifically offered for the product and confirmed in writing. Do not travel to a pickup location until you receive a ready-for-pickup confirmation, appointment details and any identification requirements.
Shipping Questions
For a shipping quote, address question or order-status request, use the Contact Us page, call +1 778-404-0764, or email Sales@usedtrucktoppersales.com. Include the product name or order number and delivery Postal code.
Need a Shipping Quote?
Send the product name, delivery Postal code and whether the address is residential or commercial.
Policy Sections
Related Information
Before You Order
Confirm Delivery for an Oversized Topper
Send the product name and delivery Postal code when you need a freight estimate or access confirmation.